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Privacy Policy values your privacy. We not only adhere and act in accordance with all applicable legislation, but we also do our utmost to ensure the safeguarding of any Personal Information you provide us through and other sites we own or operate. Our Privacy Policy outlines what this means for you as a Client; please take some time to review it at your convenience before continuing use of our website or services offered by us - acceptance will be implied upon continued navigation!

What is classed as Personal Information?

At, we gather limited Personal Information from customers and others to offer services and ensure a smooth travel experience. This may include Full Name, Age, Phone Number, E-mail Address along with Passport/Travel Medical Information (if required), insurance details (as applicable). We also collect information relating to nationality & residency status; dietary preferences; feedback on trips taken through us as well credit card or other payment data if needed. Our goal is always providing the best possible service!

You are free to refuse our request for your Personal Information, with the understanding that we may be unable to provide you with some of your desired services.

Why is Personal Information collected?

At, we make sure to only ask for and collect your Personal Information in instances where it is essential for us to facilitate the delivery of our services, products, or information requested by you or a third-party agent/passenger on behalf of yourself. This may include registering you notably the receive newsletters from us; answering queries related to our trips; making bookings; providing any relevant info about ourselves and various other activities such as receiving feedback concerning those same services! collects Personal Information from our customers to ensure we are able to provide an optimal user experience. We do this with your knowledge and consent by fair and lawful means, so that we can personalize the service according offer tailored product recommendations, maintain safety standards during travel experiences, meet legal requirements such as immigration laws, conduct internal administrative tasks related to accounting matters - all while ensuring a smooth customer journey! utilizes your Personal Information to guarantee top-notch products and services through our professional Third-Party suppliers, service providers or merchants that we serve as an Agent for. This data serves both internal purposes such as reservation processing, but also benefits those offering you the requested services by providing their own valuable insight into how they can meet your needs. is supported by external suppliers at Pulau Redang Terengganu to ensure that our customers receive the services they require in a timely and efficient manner. These partners is located outside of your country of residence, but will handle your information confidentially according to their own privacy legislation. To facilitate booking(s) or provide requested service(s), we need to share certain details with these organizations - some within Malaysian borders and others at third-party locations internationally.

How Is My Personal Information Protected?

Your confidentiality is our top priority. We ensure that we never share your personal information publicly or with any third-party, unless mandated by the law. Rest assured that the security and integrity of all private data entrusted to us is kept in strict confidence.

At, we safeguard your data by using a variety of security measures containing passwords and encryption devices to protect our secure databases from unauthorized access. We take every step possible in order for the transmission of personal information over the internet be as safe and secure as possible; however, it is not guaranteed that transmissions will remain 100% protected during transfer to us due to external factors beyond our control.

Our commitment to protecting the Private Information of our employees and trusted partners is paramount. We maintain detailed policies that everyone must adhere to, ensure complete security from potential breaches or unauthorized access.

What Are the Consequences of Failing to Provide Personal Information?

If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you will not be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter; to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information deposit to which (or our partners and suppliers) require from you to deliver the service for which the deposit was paid (for example, for any package(s) which requires passport information), you may not be entitled to a refund for that service.

Please contact us should you have any questions about providing or not providing Personal Information when booking or otherwise dealing with Personal Information is not collected unless provided to us. This means you can visit and browse our website, or contacting us, without having to provide any Personal Information to

This information is provided by you or on your behalf by someone you have authorised to make or inquire about a booking. We obtain consent by:

  • Written permission via mail, email or fax, or online booking form;

  • Verbal permission;

  • Third-Party consent (i.e. from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).

Can I Access My Information And Whom Do I Contact?

You may request access to, or the right to view, update, and/or correct much of your Personal Information, subject to certain limitations, by writing in to or filling up our contact us online at

If you wish to review or verify the Personal Information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing.

Subject to legal restrictions and in compliance with the General Data Protection Regulation, you can withdraw your consent to our use of your information at any time and with reasonable notice.

If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service you have requested.

Please note that if you have booked through one of our agency partners, you will need to contact that booking agent or agency directly regarding the access, correction, or disposal of any of your Personal Information which they may hold. You may also wish to review the Privacy Policy of such agency as it may differ from that of


If you have any feedbacks about collection, use, disclosure, or dealing with your Personal Information, if you believe that is in violation of or have any questions about compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an E-Mail to  Data Protection Officer or at the postal address in the contact us section. takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the website administrator will review your feedback within 30 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to the Data Protection Officer, who will make every endeavour to resolve your concerns.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

Websites Policies Changes To This Privacy Policy

From time to time it may be necessary for to amend or revise this Privacy Policy, to which amendments may also apply to your Personal Information collected under previous versions of this Policy. reserve the right to change this Privacy Policy at any time for any reason. If we make a change to the Policy, the revised version will be posted on our website.

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